Erica Phillips
Complex Director, People & Culture @Proper Hospitality
Signup · Get unlimited contacts
WORK HISTORY
Complex Director, People & Culture @Proper Hospitality
Los Angeles County, CA, US
I lead the people strategy across a multi property hospitality portfolio, partnering with senior leadership to align workforce planning, talent acquisition, leadership pipeline development and performance enablement with overall business priorities. I oversee colleague relations, guide investigations, manage union partnership strategy and ensure consistent contract adherence and constructive labor relations. I drive engagement initiatives, succession planning, internal mobility pathways and culture programming that enhance colleague satisfaction and retention. I reinforce compliance, policy governance and audit readiness across all locations while advising property leaders on change management. Leveraging business insights and workforce analytics, I strengthen organizational capability, elevate the colleague experience and support a high performance service culture that enables exceptional guest outcomes.
EDUCATION
California State University, Long Beach
Bachelor's degree, Business Family and Consumer Sciences/Human Sciences
ABOUT ERICA PHILLIPS
Erica is a People and Culture leader specializing in union partnership, organizational growth, and foundational development. She is passionate about creating exceptional workplace cultures that inspire engagement, elevate performance, and support long term success. With a hospitality centered and forward thinking approach, Erica aligns People and Culture strategies with business goals to strengthen both the employee experience and the guest journey. She is dedicated to leading and mentoring others, building people driven environments where teams thrive, leaders grow, and organizations flourish.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.