Erica Passman

Director of Customer Service & Logistics @Zamora Company

Dallas, TX, US

Responsible for leading the Customer Service & Logistics function for the company in the USA. As a Customer Service and Logistics Director I oversee both the customer experience and the efficient movement of goods, ensuring timely deliveries and resolving issues while maintaining customer satisfaction and managing logistics operations as well as collaborating with the America’s Demand Planner in the S & OP process. This is a critical business contributor role, and its main accountabilities are securing a perfect service to our customers in the USA (OTIF) and optimizing the logistics costs including inbound freight from the European production plants to the USA warehouses, warehousing operations in the USA and outbound freight to customers. In this role I also play a significant function in supporting the demand planner in optimizing the inventory levels in the USA and have created strong partnerships with the commercial team and marketing to support the top and bottom-line growth of the business. • Ability to lead and motivate a team. • Communicate effectively with customers, suppliers, and internal teams. •Identify and resolve logistics and customer service issues •Very good at multiple tasks and priorities. •Extensive knowledge and understanding of transportation, warehousing, inventory management, and other logistics functions. •Expert in providing excellent customer •Experience with logistics management software, •ERP systems, and CRM systems. •Excellent knowledge of relevant industry regulations and standards.