Erica Nickoloff
Project Leadership | Innovative AI
- Role
- Customer Success Manager at Zyratalk
- Location
- Billings, MT, US
- LinkedIn followers
- 500 followers
About Erica Nickoloff
Erica Nickoloff is a dynamic marketing and sales professional with extensive experience…
Experience
Customer Success Manager
Mar 2025 — Present · Billings, MT, US
Developing and executing customer success plans to drive product adoption, retention,and expansion- Assisting during the onboarding process with new customers and collaborating with theappropriate team members- Conducting regular business reviews and health checks to understand customer needsand challenges- Providing consultative support and best practice recommendations to optimize productutilization- Collaborating cross-functionally with sales, product, and engineering teams to advocatefor customer needs- Contributing to the continuous improvement of our customer success processes andplaybooks- Upselling and onboarding new product initiatives
Education
Walden University
Graduate Certificate
2020 — 2021
Harvard Business School Online
Certificate
2024 — 2024
Montana State University-Bozeman
Bachelor of Business Administration - BBA
2014 — 2018
Culbertson High School
High School Diploma
2010 — 2014
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