Erica Nettlow

About Erica Nettlow

I’m a prospect & customer facing consultant with a unique end-to-end perspective across the customer lifecycle spanning pre-sales and implementation.I started my career partnering closely with sales teams to support complex deals through product demonstrations, RFPs, and technical solutioning. In my role on the Solutions team, I developed a strong foundation in discovery, storytelling, and helping prospects understand how the software can solve real business challenges.From there, I expanded into implementation, where I now lead customers through onboarding and adoption. This is done by designing workflows, configuring solutions, and guiding teams toward long-term success. This experience has allowed me to build a deep understanding of what actually works post-sale, and how early solution decisions impact outcomes further down the line.Because of this, I approach determining solutions differently: I don’t just focus on what can be sold. I focus on what will work.I’m passionate about helping teams simplify complex workflows, improve visibility, and drive efficiency through thoughtful use of technology. Having hands-on experience with many different SaaS platforms, I bring a practical, real-world lens to every customer conversation.At my core, I enjoy being the bridge between business needs and technical solutions. Whether that looks like leading discovery conversations, delivering tailored demos, or advising customers on how to get the most value from a platform, i find myself feeling most energized when I’m presented with the opportunity to lead teams to a simplified future working state.

Experience

1. Senior Implementation Specialist

   Propelus

   Oct 2025 — Present

   Partner with customers to design and deliver tailored software solutions aligned to business goals, driving adoption and long-term success • Lead discovery and requirements discussions to uncover operational challenges and translate them into scalable workflow solutions • Deliver customized product demonstrations, training, and enablement sessions—connecting platform capabilities to real-world use cases and measurable impact • Act as a trusted advisor throughout the implementation lifecycle, guiding customers on best practices and optimal system configuration • Collaborate cross-functionally with project managers, solution engineers, and product teams to align technical delivery with customer objectives • Troubleshoot and resolve complex technical challenges, ensuring a seamless customer experience and minimizing disruption • Drive customer engagement through regular touchpoints, including project updates, strategic guidance, and success planning • Provide product feedback and insights based on real-world customer usage, influencing ongoing product improvements • Develop scalable documentation and resources to support customer success and internal knowledge sharing • Identify opportunities to improve implementation processes and enhance overall customer experience • Leverage hands-on experience with Wrike to design and demonstrate effective project management workflows, improving team visibility and operational efficiency

Education

• Florida State University

  Bachelor of Science (BS), Creative Writing

  2012 — 2015

Skills

• Telephone Skills
• Diligent
• Creative Writing
• Teamwork
• Kindness
• Social Media
• Public Speaking
• Friendly Personality
• Determination
• Microsoft Office
• Sales
• Self-Driven
• Creativity
• Manners
• Event Planning
• Social Networking
• Learning Quickly
• Critical Thinking
• Time Management
• Marketing
• Cashiering
• Goal Oriented
• Customer Service
• Work in a Fast Paced Environment
• People Skills
• Food Service
• Team-Oriented
• Adaptation
• Cash Handling Experience
• Patience
• People-Oriented
• Highly Detail Oriented
• Social Skills