Erica Collins
Passionate, strategic thinker & results driven business professional with experience in support services, project and case management | Specializing in research, analysis, and client relationship management
- Role
- Operation Support Specialist at ABS Kids
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Erica Collins
I\'m a motivated, accountable social & public service professional with extensive experience in case management. I have a proven track record of solving client/customer issues and applying complex industry specific research, laws & policies. I\'m articulate, enthusiastic and an effective communicator. I’m goal-oriented with the strong ability of building long-term relationships with customers/clients and creating solution-oriented outcomes. Select Accomplishments- Recipient of the 2019 Office of Child Support Services Employee of the Quarter. Selected participant for the Fall 2018 Cuyahoga County Leadership Cohort. Recognized for consistently being top 5 for case management; meeting requirement to address/ take action on case within 5 days of receipt.
Experience
Operation Support Specialist
Mar 2024 — Present · Charlotte, NC, US
Education
Bowling Green State University
Bachelor's Degree
2007 — 2010
Ursuline College
Masters of Business Administration
2012 — 2013
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