Erica Michelstein
Customer Experience at Slalom Consulting
- Role
- Principal at Slalom
- Location
- Berkeley, CA, US
- LinkedIn followers
- 500 followers
Experience
Principal
Aug 2014 — Present · San Francisco, CA, US
Consultant from August 2014-August 2015. Consultant Manager (a leader of the practice) from August 2015-December 2020. Principal from 2021-Present. Focus on Customer Strategy and Retail. Select project experience:* Customer Service Model for Sales Associate/Customer Interactions * Customer Lifetime Value Enablers * Loyalty & Lifecycle Marketing Programs * Vision and Strategy for In-Store Digital Experience * Blue Sky Visioning facilitation for the future of an online retail community * Product Management for a variety of digital products * Product Management and Customer Centricity training facilitation
Education
The Wharton School
Master of Business Administration - MBA
Harvard University
BA, History and Literature
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