Erica Lopez

VP Director of Retail Banking @Community National Bank

Basehor, KS, US

Lead strategic execution for 6 retail banking locations across Kansas, managing over $410M in total deposits while overseeing 40 direct and 30 indirect reports.• Direct and oversee all phases of retail banking operations, including service, sales, and strategy execution to drive revenue growth.• Develop and implement the Retail Banking Business Plan, increasing household reach, customer retention, and cross-sales.• Lead a team of 40 direct and 30 indirect reports, providing coaching and mentorship to enhance performance and service quality. • Utilize 3 years of hands-on experience with FIS products and services to deliver advanced financial technology solutions and streamline operations.• Spearhead a 3-year growth initiative, including launching fintech partnerships, integrating mergers, restructuring job families with compensation plans, and leading strategic marketing efforts, resulting in over 37% balance sheet growth.• Serve as a key collaborator with C-suite executives.• Implement process flow improvements and enhanced reporting metrics to increase transparency and operational efficiency.• Built and launched a new employee onboarding curriculum, leading training programs to ensure seamless integration and readiness.• Developed and gained Board approval for a 3-year strategic plan to accelerate revenue and growth, reviewing progress quarterly.

Devry Univeristy

BS

Robert Morris University - Illinois

AAS

Western Governors University

Master of Business Administration - MBA