Erica Lilly

Hospice Executive Director @Bristol Hospice

Bangor, ME, US

Operational planning and budgeting. Ensure organizational compliance with legal, regulatory and accreditation requirements. Monitor business operations to insure financial stability. Evaluate hospice services and personnel using measurable outcomes and objectives. Provide conflict and complaint management and resolution. Establish and maintain effective channels of communication including integration or technology, as applicable. Ensure hospice personnel stay current with clinical information and practices. Ensure adequate and appropriate staffing. Provide staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement. Ensure that interdisciplinary care is provided. Ensure supportive services are available to personnel. Ensure coordination with other departments, services and senior management, as appropriate. Ensure staff and organization stay current on local/national hospice issues and trends. Ensure that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes. Direct staff in performance of their duties including admission, discharge, transfer, revocation and provision of service to patients. Ensure appropriate staff supervision during all service hours.

Western Governors University

Bachelor's degree