Erica Klausen
Lead Business Execution Consultant @Wells Fargo
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WORK HISTORY
Lead Business Execution Consultant @Wells Fargo
Manage multiple branch processes which requires complete understanding of the process scope, purpose, and activities. • Create and maintain all required process documentation for the Business Process Management (BPM) process inventory, Risk and Control Self-Assessment (RCSA) artifacts and Shared Risk Platform (SHRP).• Participate in the Issue Management process, including designing, executing, and managing corrective action work to ensure root causes of issues are addressed by the issue due date. • Develop business requirements for system enhancements.• Accountable for updating all applicable documentation and communicating as appropriate to branch employees and partners for process changes• Support audit discussion meetings, questionnaires, process walk throughs, supporting documentation, report/data collection, report/data analysis.• Demonstrate how the process is performing using key metrics, champion the creation of data insights into the process if needed.• Provide process requirements to product teams and partners (technology, controls, issue management, marketing, legal, risk and compliance) to ensure requirements prioritized appropriately to meet branch needs.• Ensure processes adhere to all appropriate policies and regulations, identifying issues and building solutions to resolve.• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.• Collaborate and consult with senior leaders on process improvement opportunities.
EDUCATION
University of Minnesota Duluth
Bachelor of Arts (BA), Sociology and Pychology.
SKILLS
ABOUT ERICA KLAUSEN
Currently managing deposit account maintenance process. I work closely with risk partners, technology teams, and branch banking stakeholders to streamline branch process and applications and strengthen the branch risk and control environment. My success lies in the ability to coach, facilitate, design, and implement programs that drive management coaching with process deliverables. Talent for individualizing relationships while blending collaborative partnerships with business line leaders to meet process improvement and business line goals. Having management and leadership roles I understand the gaps that challenge our employees. Organically building relationships that motivate forward thinking goal-oriented planning and success.
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