Erica Gutierrez Hyacinthe
Director of Customer Experience at Nuts.com | Voice of the Customer | CX Operations | Jersey City, NJ | Wilmington, DE
- Role
- Director of Customer Experience at Nuts.com
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Erica Gutierrez Hyacinthe
Customer Experience leader with 7+ years of experience driving success for fast-growing eCommerce teams. I have a proven track record in scaling CX operations, managing BPO partnerships, and leading global teams to deliver exceptional customer service. Passionate about blending data analytics and the Voice of the Customer to implement strategies that boost customer satisfaction and retention.With hands-on experience in AI adoption, I believe in harnessing the power of technology to enhance the customer journey and improve operational efficiency. My goal is always to build strong, people-centered teams that not only meet customer needs but exceed them, creating memorable experiences that drive brand loyalty.
Experience
Director of Customer Experience
Feb 2024 — Present · Jersey City, NJ, US
Education
Brookdale Community College
Associate's degree, Fashion Merchandising
Rutgers University - Camden
Liberal Studies, Liberal Arts and Sciences/Liberal Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.