Erica H.

About Erica H.

I\'m building the future of AI-powered content systems and knowledge management. Certified Knowledge Manager (CKM) with expertise in artificial intelligence through formal education and ongoing study. I completed UC Berkeley Haas’s Executive Certificate in Artificial Intelligence: Business Strategies and Applications, where I developed a business strategy for an LLM-powered curriculum personalization engine. I’ve also engineered production-level AI systems, including a multi-agent e-commerce monitoring platform (JavaScript/Node.js), an automated job-search pipeline with specialized Python agents, and a multi-platform lead-generation system with intelligent routing. This technical foundation amplifies my 20+ years of editorial and publishing operations leadership, where I’ve consistently connected world-class storytelling with world-class systems. I help organizations translate ideas into clear, high-quality content, and build the infrastructure that makes it scalable. My approach combines strategic innovation with proven results. At KiwiCo, I increased output per headcount by 323% over three years through workflow optimization, created the company’s first editorial style guide, and implemented metadata tagging that laid groundwork for AI integration. At Leonardo/ISAST, I led end-to-end editorial production of peer-reviewed journals with MIT Press, producing bilingual and multimedia issues that expanded global reach. Earlier, I managed development of multimillion-dollar K–8 literacy and science programs from manuscript through multimedia. With CKM training in KM strategy, taxonomy and metadata, capture and reuse, and communities of practice, I bring a practical toolkit for findability, institutional memory, and measurable impact. As AI transforms content production and knowledge ecosystems, I’m positioned to lead at the intersection of editorial excellence and technical innovation, whether that is architecting content infrastructure, building AI-enhanced editorial workflows, overseeing knowledge programs, or developing personalized learning systems. I’m seeking roles in AI content management, content systems architecture, or knowledge management leadership where I can drive responsible innovation at scale. Let’s connect if you’re building something meaningful and need a strategic partner who understands both the art of content and the science of systems.

Experience

1. Ai Implementation Lead, Edtech

   Brightway Ai

   Oct 2025 — Present

Education

• Northeastern University

  Bachelor of Science

• University of California, Berkeley, Haas School of Business

  Certificate

• Cambridge School of Weston

  High School Diploma

• California State University-East Bay

  Certificate

  2016 — 2016

• KM Institute

  Certification