Erica Hernandez

Experience

1. Human Resources Service Center Manager

   Bh

   Oct 2022 — Present · Dallas, TX, US

   Manage the HR shared services team including coaching, training, and developing team member to ensure the highest level of service delivery and customer satisfaction.• Monitor the performance of the HR shared services team, including productivity, quality of work, and adherence to company policies and procedures.• Work with TAD on projects within the department.• Determine eligibility of internal candidates that apply to open positions within the organization.• Monthly audits in our ATS system to ensure background compliance.• Meet with HR Leadership regularly to collaborate on strategies for improvement on onboarding and offboarding procedures and policies.• Strong focus on continuous improvement, innovation, and learning to enhance HR shared services delivery.• Maintain HR policies and procedures in compliance with legal and regulatory requirements.• Oversee job fairs and processes to measure the success and adjust where needed.• Audit hires, transfer, separations, and promotions within Paycom for accuracy.• Meet with HR Leadership regularly to collaborate on strategies for improvement on onboarding and offboarding procedures and policies.

Education

• University of Phoenix

  Bachelor Of Science in Business, Human Resources

  2014 — 2018

• University of Phoenix

  Human Resources Management Certificate, Human Resources Management and Services

  2016 — 2017

Skills

• Gis/Pangea
• Microsoft Office
• Surveymonkey
• Employee Relations
• Microsoft Excel
• 55 Wpm
• Customer Service
• 10 Key
• Escreen
• Mainframe
• Management
• Outlook
• Workday
• Aloha Enterprise
• Skillsurvey
• Time Management
• Human Resources
• Lawlogix
• Risk Master
• Payroll
• Casebuilder
• Brassring
• Microsoft Word
• Microsoft Outlook
• Training