Erica Henderson
Service Year Adviser @City Year
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WORK HISTORY
Service Year Adviser @City Year
Milwaukee, WI, US
Plan, coordinate, and implement onboarding and orientation for incoming AmeriCorps members annually for City Year Milwaukee and City Year Kansas City.• Individualize supports for incoming AmeriCorps members by shaping candidate experience and realistic service preview that leads to greater reported alignment between AmeriCorps member expectations and experience.• Prepare candidates for the admissions process and supporting them through each stage of their pre-service experience.• Work with candidates to ensure they have a baseline understanding of City Year and the AmeriCorps member position prior to interviewing.• Facilitate multiple pre-service engagement activities for your cohort of confirmed AmeriCorps members to foster a strong commitment to their service and sense of belonging at City Year.
EDUCATION
University of Vermont
Bachelor of Arts (B.A.), Psychology
Marquette University
Master of Arts (M.A.), Education Policy and Foundations
ABOUT ERICA HENDERSON
Seasoned Adviser with broad-ranging expertise in operations management and administration. Highly skilled in overseeing all aspects of program development, including budget planning and championing strategic visions. Demonstrated leadership skills which drive teams toward success and sustain organizational missions. Skills: • File and data retrieval systems • Data entry • Scheduling and calendar management • Working collaboratively • Time management • Team building • Staff development • Market research proficiency • Operations experience • Standard operating procedures • Project coordination Technical Acumen: Microsoft: Word, Excel, Powerpoint; iMovie, Final Cut, NVivo, SPSS, Salesforce, Constant Contact, MailChimp, Canva
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