Erica Heffernan

Customer Success Manager at Amazon

Role: Customer Success Manager at Amazon
Location: Tacoma, WA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
Amazon
Dec 2020 — Present · Seattle, WA, US

Education

Central Washington University
Bachelor of Science (B.S.), Public Health specialization in Community Health
2006 — 2013

Skills

Business Strategy
Project Management
Microsoft Excel
Sales Management
Customer Service
Magazines
Change Management
Management
Team Building
Management Consulting
Strategic Planning
Microsoft Office
Sales
Salons
Accounting

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Customer Success Manager

Education

Central Washington University

Skills

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