Erica Haeber
Account Manager @ Murj | Managing Client Relationships Effectively
- Role
- Customer Success Specialist at Murj
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Erica Haeber
With over 18 years of experience in cardiology and electrophysiology, I bring a uniquely comprehensive perspective to healthcare and client success. My career journey—from medical assistant to RN, and into clinical nursing and management roles within interventional cardiology and electrophysiology clinics—has shaped my deep understanding of clinical workflows, team dynamics, and patient-centered care.Currently, as an Account Manager at Murj, I leverage more than 4.5 years of experience in post-sales support and customer service, with a strong focus on CIED remote billing guidelines. I specialize in ensuring clinical and analytical platform performance aligns with customer expectations while building and maintaining meaningful, long-term client relationships.My hands-on clinical background allows me to connect authentically with care teams across all levels, bridging the gap between technology and real-world practice. I take a collaborative, solution-driven approach to problem-solving, working closely with clients to optimize workflows, improve outcomes, and drive overall clinic success.I am passionate about enhancing business relationships, fostering customer satisfaction, and delivering tailored solutions that exceed expectations. Above all, I am grateful for the path that has brought me here and remain committed to continuous growth—both for myself and for the teams and organizations I support.
Experience
Customer Success Specialist
May 2021 — Present
Education
The University of Texas at Arlington
RN to BSN, Registered Nursing/Registered Nurse
2010 — 2012
Austin Community College
ADN RN, Registered Nursing/Registered Nurse
2005 — 2007
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