Erica Goode

About Erica Goode

I am a technology and delivery leader with 16 years of experience leading enterprise application platforms and large-scale digital initiatives across global organizations. I specialize in transforming front-office ecosystems, combining Salesforce, digital platforms, data, and AI to drive growth, efficiency, and exceptional user experiences.Currently, I serve as Director of Global Enterprise Applications, leading delivery for Salesforce, Sitecore, GCP, Elastic Search, and data science platforms. I oversee global teams of 100+ people, including managers, engineers, and strategic partners, while owning a multimillion dollar annual budget and shared accountability for enterprise technology investments.I am known as a “leader of leaders,” with deep experience building and developing high-performing management teams, scaling agile delivery organizations, and aligning technology execution with business strategy. My background spans Sales, Recruiting, Talent, Client, and Service platforms, with a strong focus on AI-enabled experiences, platform health, and long-term scalability.Key strengths include: • Enterprise application strategy & execution (Salesforce-centric) • Global agile delivery (SAFe, Scrum, SDLC) • Front-office digital transformation & AI enablement • Budget ownership • Vendor, SLA, and governance leadership • Coaching and developing high-performing leaders and teamsThroughout my career, I’ve partnered closely with executives, product leaders, and business stakeholders to deliver complex initiatives, modernize platforms, and create measurable business value—while fostering cultures of accountability, ownership, and continuous improvement.

Experience

1. IT Director, Global Enterprise Applications

   Allegis Group

   Jan 2024 — Present

   Own the strategy, architecture, and delivery of the Front Office technology portfolio, spanning Salesforce (incl. Agentforce), Sitecore, GCP, Data Science, and Elastic platforms, ensuring secure, compliant, and high-impact outcomes across internal and customer-facing applications

Education

• University of Delaware

  Bachelor of Science (BS), Business Administration, Marketing

  1999 — 2003

Skills

• Leadership
• Crm
• Staff Development
• Coaching
• Data Analysis
• Change Management
• Organizational Development
• Project Management
• Salesforce.com
• Management
• Team Building
• Strategic Planning
• Business Analysis
• Team Leadership
• Operations Management
• Process Improvement
• Customer Service
• Training
• Strategy
• Business Process Improvement
• Microsoft Office
• Higher Education