Erica Glens
MBA in Technology Management | Risk Management | Program Governance| Change Management Delivery
- Role
- Program Management, Vice President at Citi
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Erica Glens
I am a Program Management & Governance Leader with over 15 years of experience driving…
Experience
Program Management, Vice President
Oct 2024 — Present
Leading program governance and execution for enterprise-wide risk and compliance initiatives under Citi’s HR CAO Transformation. Direct cross-functional efforts to deliver sustainable, audit-ready results across the Accountability, Culture & Talent (ACT) Framework. Establish governance frameworks that embed Quality Assurance, Health Check Assessments, RAID tracking, and Lessons Learned into program execution strengthening control integrity, regulatory alignment, and enterprise transparency.
Education
University of Phoenix
Master of Business Administration (MBA)
2014 — 2016
Jones College-Jacksonville
Bachelor of Science (B.S.)
2001 — 2006
Skills
- Banking
- Sharepoint Designer
- Risk Management
- Mortgage Servicing
- Process Improvement
- Business Process Design
- Business Requirements
- Customer Service
- Business Analysis
- Visio
- Quality Center
- User Acceptance Testing
- Jira
- Quality Assurance
- Test Cases
- Leadership Academy
- Software Quality Assurance
- System Testing
- Business Process Improvement
- Strategy
- Microsoft Sql Server
- Data Mining
- Leadership
- Business Process
- Qtp
- Project Planning
- Test Management
- Manual Testing
- Software Documentation
- Sdlc
- Loss Mitigation
- Business Process Mapping
- Oracle Sql Developer
- Sharepoint
- Project Management
- Vendor Management
- Test Planning
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