Erica Gilbert
- Role
- Director of Customer Success at Aheadworks
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Erica Gilbert
I help E commerce Owners get the most from their website, increase revenue and brand…
Experience
Director of Customer Success
May 2021 — Present
Manage the customer success team representatives.\\\\nDevelop strategies for customer growth and retention.\\\\nReview customer feedback and prioritize feature requests.\\\\nDevelop and implement policies that address customer concerns.\\\\nAnalyze data and metrics around customer engagement and growth.\\\\nShare team wins and updates with company leadership.
Education
University of South Florida
Master of Business Administration (MBA), Marketing
2005 — 2007
Skills
- SEO
- Lead Generation
- Ppc
- Xml
- SEO Copywriting
- Html
- Local Search
- Marketing
- .net
- Html 5
- Saas
- Account Management
- Keyword Research
- Content Marketing
- Content Management
- Crm
- Android
- A/B Testing
- C#
- Search Engine Technology
- Css
- Social Media Marketing
- Recruiting
- Omniture
- Iphone
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