Erica Dougall
Agile Product Owner Digital Enablement @Travelers
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WORK HISTORY
Agile Product Owner Digital Enablement @Travelers
US
Defined and prioritized a dynamic backlog for the product team, ensuring alignment with strategic goals and customer needs. • Acted as the voice of the end-user, translating feedback into actionable requirements to enhance product outcomes. • Fostered a collaborative team environment, promoting innovation and continuous improvement, resulting in increased team efficiency.
EDUCATION
Eastern Washington University
BA, Management Information Systems
Gonzaga University
Master of Arts - MA, Organizational Leadership
ABOUT ERICA DOUGALL
As an Enterprise Agile Product Owner at Travelers, I have over 25 years of experience in managing complex projects, improving business processes, and leading cross-functional teams. I am passionate about delivering value to our customers and stakeholders, and ensuring alignment with our strategic vision and goals.I have a Master of Arts in Organizational Leadership from Gonzaga University, and have earned a Project Manager Professional (PMP), a Lean Six Sigma Green Belt (SSCGB) certification and am certified as a Scrum Product Owner (CSPO). I have also completed several courses on business analysis, agile methodology, and leadership. I have strong analytical, communication, and problem-solving skills, and I enjoy collaborating with diverse and talented people. I have a keen interest in learning new technologies and process improvement.
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