Erica Daniels
Director of Customer Service for Mormax Company/ MXH Hospitality
- Role
- Director of Customer Service at Mormax Company
- Location
- Mount Vernon, NY, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director of Customer Service
Mar 2014 — Present
Develop service level standards focused on response times, issue resolution and the direction and control of business operations.
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Commercial Cleaning
- Customer Satisfaction
- Training
- New Business Development
- Janitorial Services
- Maintenance Management
- Cold Calling
- Negotiation
- Coaching
- Process Scheduler
- Maintenance Services
- Microsoft Excel
- Powerpoint
- Marketing
- Carpet Cleaning
- Direct Sales
- Leadership
- Purchasing
- Process Improvement
- Payroll
- Budgets
- Sales Process
- Team Management
- Microsoft Office
- Sales
- Social Media
- Window Cleaning
- Operations Management
- Customer Relations
- Computer Maintenance
- Real Estate
- Sales Management
- Team Building
- Management
- Account Management
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