Erica C.
Concierge Supervisor | MA Sport Management, BS Kinesiology
- Role
- Concierge Supervisor at Garner Health
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Erica C.
At the heart of my professional drive is a passion for optimizing team performance and customer satisfaction, which I currently exercise as the Customer Service Team Lead at FloSports. With a foundation in Sport Management and Kinesiology from Washington State University, I thrive in dynamic environments where my problem-solving skills and knowledge of customer success platforms like Talkdesk Cloud Contact Center come into play.In my role, we\'ve honed customer service operations, ensuring a seamless experience for sports enthusiasts. Our team\'s commitment to excellence is evident in the effective communication strategies and training programs I\'ve developed, all aimed at elevating the customer journey and empowering colleagues with the tools for success.
Experience
Concierge Supervisor
Jan 2025 — Present · Austin, TX, US
Education
Washington State University
Master of Arts - MA, Sport Management
2017 — 2019
Washington State University
Bachelor of Science - BS, Kinesiology and Exercise Science
2014 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.