Erica Burchill
Business Analyst @Southwest Airlines
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WORK HISTORY
Business Analyst @Southwest Airlines
Dallas, TX, US
Partnering with business teams to develop a responsive framework allowing the use of My Account\'s features across all device typesWork directly between the development pod and the business team to ensure work requirements, dependencies, and acceptance criteria are fully understood and written clearly for development and testingSupported multiple development teams to modernize outdated business portal and allow Southwest Business customers to access business portal through southwest.com mobile websiteDelivered quick win projects for the booking, self-service and ancillary flows in collaboration with marketing partners Self-Service increased the digital share of flight changes by 5% in the past two years; increased digital changes = decreased call volume Conducted quality assurance testing Took lead to reform the Business Analyst Community of Practice
EDUCATION
University of Missouri-Columbia, College of Business
Bachelor of Science Degree in Business Administartion
Lincoln University (NZ)
International Business
ABOUT ERICA BURCHILL
Qualifications: · International product and service website launches· Experienced in agile and waterfall development methodology· Vendor relationship management· Manage business requirements translations from English to French· Collaborate with domestic and international stakeholders· Quality assurance and testing experience
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