Erica Brears

Director @Ccrm Ltd

Halifax, GB

It is an unfortunate fact that the claim and compensation culture in the UK has developed dramatically over the past 5 years. This has resulted in a massive increase in illness and injury claims, financially affecting hoteliers in particular. The services we provide at CCRM are:Designed for hoteliersDelivered by expertsGuaranteed to minimise the risk and cost of claim management.Backed by industry experts, each with more than 30 year’s experience, we have operated at all levels in organisations around the world. Culturally we understand things from 3 very different perspectives; as an Hotelier, as a Tour Operator and as a Customer. It is this unique blend of knowledge and experience that allows us to operate to a scale that will help hoteliers achieve significant financial savings.At CCRM we offer a bespoke service designed to specifically meet the individual needs of hoteliers. We can take full ownership of complaint and claim management, providing training on effective complaint and cost reduction, or you can simply pick and choose from the wide range of services we