Erica A.

About Erica A.

Dynamic and results-driven multi-unit leader with over 20 years of experience in the retail and optical industries. Proven expertise in driving sales, operational excellence, and team performance across multiple locations. Skilled in developing high-performing teams, cultivating future leaders, and delivering exceptional customer experiences.Recognized as a strategic partner with a strong track record of implementing solutions that generate immediate results and long-term growth. Adept at cross-functional collaboration, talent development, and leading change in fast-paced, competitive environments. Committed to continuous improvement and building inclusive, high-impact workplace cultures.

Experience

1. Retail Sales Manager

   Warby Parker

   Feb 2026 — Present · Palm Desert, CA, US

   Lead end-to-end store operations, team performance, and elevated customer experience for a high-volume Warby Parker retail location •Recruit, onboard, coach, and develop a high-performing team of Managers, Opticians, and Advisors committed to service excellence and continuous growth •Drive achievement of sales, operational, and financial targets through strategic leadership, accountability, and data-informed decision making •Deliver personalized, relationship-driven customer experiences through tailored styling, optical expertise, and seamless omnichannel service •Manage scheduling, payroll, inventory control, asset protection, and risk management to ensure operational integrity and efficiency •Execute brand standards, champion Warby Parker’s mission and core values, and coordinate community-focused marketing and engagement events •Cultivate an inclusive, collaborative, and service-first culture that empowers team members, celebrates individuality, and inspires exceptional results