Erica A.
Executive Director of Operations @JPMorganChase
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WORK HISTORY
Executive Director of Operations @JPMorganChase
US
Global Team(s) Footprint, Multi-Product, Card & Merchant Acquiring, Operations, Client Facing. People Manager which includes responsibility for multi-team, budget planning and adherence. Capacity planning. Operational excellence and execution of cross function initiatives. Clients facing partnership relating to Fraud Prevention, detection and performance.Responsibility for diverse set of business functions. Commercial, Prepaid, Embedded Banking & Virtual Card Fraud Operations. Responsible for Merchant Acquiring Fraud Operations, incidents and client engagements. Site Lead of Business Resource Group (BRG.) Mentor.Finding the sweet spot of balancing managing operations and growing leaders, increasing volunteerism and promoting inclusion everyday.
ABOUT ERICA A.
Dynamic, Diverse, Strategic & Motivated Change Ready.Operations, Global, People Leader with a Risk & Control Mindset.
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