Eric Zhang

About Eric Zhang

I am a data-driven consultant with 4+ years of experience turning complex data into strategic insights that drive real world impact. Whether it\'s optimizing workforce planning, improving contact center performance, or strengthening enterprise data platforms, I focus on the intersection where analytics translate into meaningful, measurable outcomes.I specialize in self-service dashboards, streamlining SQL workflows in Snowflake, and translating analytics into clear, actionable stories. My work has helped reduce ad-hoc reporting by 30%, increase research efficiency by 20%, and improve how over 200 managers monitor and act on performance metrics.Right now, I am focused on supporting Omnichannel initiatives in Claim Workforce Effectiveness. I work with Genesys CX data to help teams see how customers interact with claim professionals. The insights I deliver help them respond better, connect better, and make every interaction count.With a background spanning data engineering, analytics, and visualization, I am comfortable digging into technical detail and surfacing big-picture takeaways. My goal? Help teams solve problems, work smarter, and deliver better experiences through data.

Experience

1. Sr Consultant Business Insights Delivery

   Travelers

   Jul 2024 — Present · NY, US

   Partner with Product, Ops, and Workforce teams to implement scalable data solutions and analytics frameworks, aligning data usage with strategic business initiatives.• Develop self-service KPI dashboards and data visualization in Qlik Sense to create interactive reports, reducing ad hoc reporting by 30% and enabling real-time workforce tracking.• Develop and optimized Snowflake SQL queries for efficient data retrieval and performed and Python exploratory data analysis to identify trends in business performance, supporting data-driven decision making.• Improve data validation processes to ensure accuracy and consistency across business intelligence reporting.• Present analytics findings through visual storytelling, simplifying complex insights for non-technical stakeholders. • Manage ad-hoc intake process, collaborating with cross-functional teams to prioritize and assign analytics requests in a fast-paced environment.

Education

• Northwestern University

  Master of Science - MS, Data Science

• Rock Canyon High School

  High School Diploma

  2014 — 2017

• Bryant University

  Bachelor of Science, BS, Data Science