Eric Wehler
- Role
- Problem Manager, Customer Care at GHX
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Eric Wehler
Results-oriented professional with over 9 years of diverse experience in healthcare IT…
Experience
Problem Manager, Customer Care
May 2023 — Present
Customer Care Team • Integral part of resource allocation and process determination with GHX acquisition of Prodigo Solutions • Collaborate with process owners and stakeholders to re-engineer common support processes to be simple, repeatable, measurable, achievable, and continuously improved • SME level expert for escalations supporting the analysts on difficult customer issues/tickets • Produced trend analyses of recurring problems/incidents • Manage major incidents and problem cases, including diagnosis, logging, escalations, and communication between client and internal teams when resolving • Utilize Support Knowledge Base documentation to drive issue prioritization and determine opportunities for outsourcing and automation
Skills
- Sql
- Ms Project
- Logistics
- Inventory Management
- Teamwork
- Microsoft Excel
- Time Management
- Public Speaking
- Peoplesoft
- Capstone
- C#
- Supply Chain Management
- Visio
- Powerpoint
- Leadership
- Microsoft Office
- Html
- Sap R/3
- Customer Service
- Visual Basic
- Research
- Microsoft Word
- Erp Software
- Access Database
- Css
- Team Leadership
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