Eric Wawrzynek
Director of IT Service Operations @The Aspen Group
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WORK HISTORY
Director of IT Service Operations @The Aspen Group
Chicago, IL, US
Leading the IT run and support processes associated with IT Infrastructure and Applications for both field and corporate environmentsTechnology Service Desk, Operational Support, Critical Support and Break-fixDeveloping KPI\'s/Metrics to develop a world-class organization to support growth objectives
EDUCATION
DeVry University (Devry Institute of Technology)
BS, Telecommunications Management
Keller Graduate School of Management of DeVry University
Masters, Business Administration
SKILLS
ABOUT ERIC WAWRZYNEK
An information technology professional with a wide range of leadership skills including: coaching, mentoring, relationship management, and staff assessment/development. Experienced in ITIL Service methodologies especially with the areas of Service Desk, Incident Management, Problem Management, and Change Management and relation of these processes to the ISO standards. Results-driven, fact-based decision maker by use of modeling, metrics, and reporting to demonstrate business value and make course corrections as needed.
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