Eric Walker
Center Manager @Lumen Technologies
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WORK HISTORY
Center Manager @Lumen Technologies
Boise, ID, US
Responsible for the overall sales and customer service of all call center agents and supervisors. Manage 12-15 supervisors and 150-300 sales agents. Responsible for managing a monthly sales quota to ensure company targets are met locally and nationally. Oversee the selling and servicing of telecommunications and entertainment products which include: High Speed Internet, DirecTV services, Verizon Wireless, and voice products. Involved in the hiring, training, coaching, and development of employees. Responsible for managing a monthly incentive budget to ensure proper incentives are in place to drive performance and control costs.
EDUCATION
Western Governors University
Master of Business Administration (M.B.A.)
University of Phoenix
Associate of Arts in Business
University of Phoenix
Bachelor of Science
SKILLS
ABOUT ERIC WALKER
A dedicated and results oriented professional with 20+ years of management experience in…
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