Eric Thomas
Leader @ Lilly | MBA, Customer Service and Supply Chain
- Role
- Associate Director of Customer Service and Supply Chain at Eli Lilly and Company
- Location
- Plainfield, IN, US
- LinkedIn followers
- 500 followers
About Eric Thomas
With over a decade of leadership experience in distribution, logistics, and export operations in Life Science Sector, I’ve been dedicated to enhancing market presence, driving customer satisfaction, and fostering innovation within the OTC and Pharmaceutical product sector. My expertise in strategic planning, eCommerce growth, and process optimization has consistently exceeded performance goals and strengthened stakeholder collaboration.Now, as Associate Director of Customer Service and Supply Chain at Eli Lilly, I’m committed to leading the North American Shared Service Center (NASSC) team, focusing on seamless order fulfillment, robust performance management, inventory optimization, and proactive customer service. My goal is to drive continuous improvement, streamline forecasting processes, and build strategic partnerships between manufacturing, sales, marketing, and supply chain functions.I thrive on leveraging data-driven insights to empower teams, align organizational strategies, and elevate the overall customer experience. Passionate about delivering tangible value and driving transformative change, I look forward to contributing to Eli Lilly’s continued success and excellence in supply chain and customer service leadership.
Experience
Associate Director of Customer Service and Supply Chain
Jun 2025 — Present · Plainfield, IN, US
Lead the North American Shared Service Center team to enhance order fulfillment and customer service. • Drive performance management initiatives, improving inventory management and finished goods returns processes. • Foster collaboration between manufacturing, sales, marketing, and supply chain teams to ensure operational excellence. • Spearhead continuous improvement initiatives, contributing to Eli Lilly\'s commitment to innovation and customer satisfaction.
Education
Bethel University
Bachelor of Arts (BA)
2005 — 2009
University of Dayton
Master of Business Administration - MBA
2018 — 2019
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