Eric Tarplin

About Eric Tarplin

Passion drives everything I do both personally and professionally. Combining that passion with an ability to think critically and creatively allows me to convert consumers into fans of a brand or product. Walt Disney once said,\"Do what you do so well that they will want to see it again and bring their friends.\" These words recapitulate my daily mission as I bridge the gap between institution and audience.

Experience

1. Customer Success Account Manager

   Microsoft

   Oct 2021 — Present

   Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.Track, escalate, and plan for the remediation of technical blockers in alignment with the support teams and provide engineering feedback to further our product and solutions as appropriate.

Education

• Westwood College-Atlanta

  Bachelor’s Degree, Game Art & Design

  2010 — 2013

• Howard University

  Business Management

  2005 — 2009

Skills

• Community Engagement
• Video Games
• Xbox One
• Teaching
• Corporate Events
• Leadership
• Social Media
• Social Networking
• Public Speaking
• Facebook
• Microsoft Office
• Event Planning
• Program Management
• Team Building
• Adobe Creative Suite
• Community Outreach
• Community Development
• Strategic Communications
• Event Management
• Team Leadership
• Microsoft Excel
• Community Management
• Volunteering
• People Skills
• Networking
• Customer Service