Eric T. Scott

Clinical Operations Director - Cancer Care @University of Minnesota Physicians

Minneapolis, MN, US

Clinical Operations Director for the Masonic Cancer Clinic, the main hub for University of Minnesota Health Cancer Care.Leads strategic operations for a high-volume clinic managing over patient visits annually, encompassing multi-specialty programs that serve patients with complex and acute conditions. Oversees the Cancer Care Service Line Nurse Navigation team, ensuring seamless coordination of care, optimized referral pathways, and enhanced access to timely oncology services. Integrates these efforts with clinic operations to streamline workflows and improve patient outcomes within the academic health system’s mission.Accountable for performance metrics, quality scores, and financial outcomes. Ensures the efficient execution of strategic initiatives while aligning business and clinical plans with organizational goals. Manages all aspects of personnel, including recruitment, coaching, recognition, performance evaluation, and development, fostering team cohesion and modeling accountability.Proactively optimizes resource utilization to improve operational efficiency and enhance the patient experience. Resolves escalated patient grievances promptly and effectively while fostering a workplace that supports high levels of employee and provider engagement.Collaborates with Medical Director/Senior Directors/Executives to develop, monitor, and adhere to clinic budgets, ensuring fiscal responsibility and resource allocation that supports operational priorities. Drives excellence in an academic health care setting by integrating clinical care with research and education.Demonstrates success in operational leadership through proactive problem-solving, quality improvement efforts, and regulatory compliance readiness. Implements best practices based on data-driven decisions to enhance clinic performance. Successfully oversees physician and staff onboarding, contributing to the growth and success of the clinic.

University of Minnesota School of Public Health

Master's Degree

Winona State University

Bachelor of Arts (B.A.)

Schoolcraft College

Associate of Applied Science