Eric Johnson
Manager @ Jamf | Customer Success, Enablement | People-focused Leader
- Role
- Manager, Customer Success Engineering at Jamf
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Eric Johnson
As an engineer and as a leader, I am motivated by the people that I am fortunate to work with - customers, colleagues, partners and prospects. I believe in human capital, and I strive to center the experience of my colleagues and our customers every day.I joined Jamf as a Field Technician, and I started my career in technology on the ground: I traveled to customers across North America and Europe, working with everyone from small schools and federal institutions to tiny tech startups and Fortune 50 behemoths. I don\'t think I\'ve ever learned so quickly - I was thrust into high-pressure situations and needed to adapt, improvise and move quickly to keep up. I wanted to learn even more.I joined the Client Engineering team and immediately became an embedded resource for some of the world\'s largest K-12 school districts, eventually broadening into commercial enterprise environments. I was able to build training and enablement routes for burgeoning technical leaders. I won rapport with my seasoned enterprise customers by focusing on empathy: their pain was my pain, and we would fix it together.Today, I manage the Customer Success Engineering team in AMER. I lead a team of incredibly talented engineers who help our customers succeed with Jamf\'s portfolio of Management, Identity and Security products. It is a constantly humbling experience to lead a group of people with such intelligence and capacity for empathy.In my personal life, I am an avid consumer of errata and minutiae - I love to accumulate knowledge about the world we live in and the people who occupy it. I am an eager but amateur hobbyist in the worlds of fashion, food, pop culture, and the arts - and I will always take time to hear about others\' passions.
Experience
Manager, Customer Success Engineering
Feb 2024 — Present · Minneapolis, MN, US
The Customer Success Engineering team is the technical arm of Jamf\'s Customer Success team. We work in tandem with Customer Success Managers to onboard, enable and empower Jamf\'s customers across the Jamf management and security platform.
Education
University of Wisconsin-Eau Claire
Bachelor’s Degree
2010 — 2015
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