Eric Smith
IT Operations Specialist | Technical Support Lead | Endpoint & Asset Management Expert
- Role
- Site Services at Maximus
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Eric Smith
In my role as a Site Services professional at Maximus, I co-manage a government-based call center and oversee the infrastructure that supports it. With over 12 years of experience in information technology, I specialize in system optimization, technical support, and inventory management. I am certified with CompTIA A+ and Network+, showcasing my expertise in hardware, software, and networking.
Experience
Site Services
Jun 2024 — Present · Omaha, NE, US
Served as the sole on site technician supporting and maintaining 340+ Windows and macOS endpoints, ensuring high availability and minimal downtime.Managed software deployments, patching, and remediation using MECM/SCCM, including creating, testing, and pushing packages to targeted device groupsHelped lead the organization wide Windows 10 End of Life migration to Windows 11, ensuring compatibility, user readiness, and zero major disruptions.Maintained accurate asset records and lifecycle tracking using Lansweeper, improving device visibility and reducing audit discrepancies.
Education
ITT Technical Institute-Omaha
Associate’s Degree, Information Technology
2009 — 2011
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