Eric Sikorski
District Service Manager @Sysgen Solutions Group
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WORK HISTORY
District Service Manager @Sysgen Solutions Group
Continually improve the delivery of service within SysGen’s technical departments, while contributing to the profit of the company through efficient delivery and improvement of these services.•Provide indirect management and leadership to the Technical Account Executives.•Provide direct management and leadership to the Field Services Managers.•Focus on client retention and client satisfaction.•Increase SysGen effectiveness by orienting, training, coaching, and counseling staff. Communicating values, strategies, and objectives; planning, monitoring, and appraising job results; developing a climate for offering information and opinions.•Ensure SysGen service related policies and procedures are documented, communicated and improved upon by creating baseline measurements to judge effectiveness.•Create, adjust and improve upon internal or external processes to maximize efficiency, profitability for SysGen while still increasing customer satisfaction and retention.•Deliver feedback to Field Service Managers.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Network Technician
Southern Alberta Institute of Technology (SAIT)
Photography
SKILLS
ABOUT ERIC SIKORSKI
Operational IT Manager with over 10 years’ experience of supporting customers across…
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