Eric S.

Director of Quality Improvement and Program Evaluation/Compliance Officer

Role
Quality Assurance Investigator at Birch Family Services
Location
Bronx, NY, US
LinkedIn followers
500 followers

About Eric S.

Experienced Compliance Professional with a demonstrated history of working in the government administration industry. Skilled in Nonprofit Organizations, Crisis Intervention, Conflict Resolution, OPWDD, NYS Justice Center. Compliance and HCBS Rules. Strong community and social services professional with a Master\'s degree focused in Public Administration and Public Policy from Metropolitan College of New York and working on the completion of a PhD in Heath Care Administration from New York University.

Experience

  1. Quality Assurance Investigator

    Birch Family Services

    Sep 2025 — Present · New York, NY, US

    Investigated reportable incidents involving individuals receiving servicesEnsured compliance with OPWDD, NYS Justice Center, and agency guidelinesMaintained complete and timely documentation using electronic systemsCompleted timely submission of investigative reports and corrective action plans for allegations of abuse and neglect according to the Justice Center requirementsConducted root cause analyses and develop preventive strategiesCollaborated with program staff, managers, and regulatory agenciesSupported training and technical assistance to improve incident management

Education

  • New School for Arts and Sciences

    High School Diploma

  • New York University

    Doctor of Philosophy - PhD, Health/Health Care Administration/Management

  • The City College of New York

    Bachelor of Arts - BA, Political Science and Government

  • Metropolitan College of New York

    Master of Public Administration - MPA, Public Administration and Public Policy

  • CUNY Bronx Community College

    Associate of Arts and Sciences - AAS, Legal Assistant/Paralegal

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Eric S. — Quality Assurance Investigator at Birch Family Services in Bronx, NY, US | Unifers