Eric Ruelle
Senior Customer Success Leader | Driving Client Engagement, Retention, & Revenue Growth
- Role
- Manager, Customer Experience at Ingram Micro
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Eric Ruelle
With a passion for crafting successful customer journeys, I bring a proven track record of transforming complex challenges into strategic successes. I\'ve managed multi-million dollar portfolios and helped hundreds of clients maximize the value of SaaS solutions through consultative support, cross-functional collaboration, and data-driven insights.I am currently a Senior Manager in Customer Success where I’ve led initiatives like the Scaled CS and Digital Strategist team, launched key CS processes, and provided high-impact training for CSMs. My hands-on approach to strategic account planning has enabled me to grow client engagement, increase retention rates, and mobilize my teams to consistently exceed KPIs.Core Strengths: Strategic Client Success and Retention Product Adoption and Engagement Campaigns Cross-functional Leadership and Enablement Data-driven Performance Metrics & OKRsI thrive in roles that challenge me to bridge customer needs with business objectives. Whether I\'m leading training, mitigating risks, or streamlining processes, my goal is always to enhance client satisfaction and empower teams to achieve measurable success.Let’s connect if you share a vision for customer-focused, results-driven success!
Experience
Manager, Customer Experience
Sep 2025 — Present
Manage two teams made up of proactive renewal Customer Experience Representatives and Platform Specialists. Support the creation of renewal journeys and increase channel renewal rates.
Education
DePaul University
BA, Double Major: Creative Writing & Communication in Media
2008 — 2012
Loyola University Chicago
Master's Degree, Higher Education/Higher Education Administration
2014 — 2016
University of Michigan
Secondary Education Certificate, Secondary Education and Teaching
2012 — 2014
Skills
- Career Counseling
- Tutoring
- Grant Writing
- Leadership
- Residence Life
- Blogging
- Editing
- Microsoft Powerpoint
- Fundraising
- Research
- Teacher Training
- Staff Development
- Student Engagement
- Public Speaking
- Admissions
- Program Management
- Educational Leadership
- Program Evaluation
- Powerpoint
- Acting
- Spanish
- Curriculum Development
- Event Planning
- Student Development
- Program Development
- Volunteer Management
- Creative Writing
- Community Outreach
- Social Networking
- Instructional Design
- Nonprofits
- Spss
- E-Learning
- Qualitative Research
- Student Affairs
- Curriculum Design
- Critical Thinking
- Non-Profits
- Academic Advising
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