Eric Richter

About Eric Richter

I am a hands-on Technical Program Manager with experience leading enterprise project and program management to enable product innovation, new capabilities, and continuous improvement at leading companies, including Salesforce and Tableau.As a cross-functional leader, I excel at working collaboratively with engineering and business stakeholders to manage the project lifecycle, owning requirements gathering, solutions development, and project operations. As such, I am skilled at setting goals, tracking deliverables, identifying risk, and managing procurement, budgeting, and scheduling across all stages of the project.Throughout my career, I have been recognized as a creative problem solver, applying strong technical, organizational, and communication skills to devise sound technical approaches to abstract goals. I am also a highly skilled technical account manager with extensive experience implementing innovative solutions to complex issues.I truly thrive on partnering and influencing decision makers, leveraging business intelligence, carrying out complex data analysis to root cause issues, and identifying, proposing, and implementing organization-wide solutions.CAREER HIGHLIGHTS: As Senior Escalation Account Manager | Program Manager at Salesforce, I plan and execute numerous cross-functional projects simultaneously, creating systems, processes, and tools to streamline workflow, resolve complex technical issues, and maximize customer value from the Tableau data platform. As Senior Escalation Account Manager | Program Manager at Tableau, I spearhead cross-functional initiatives to resolve technical issues, recommend product enhancements, and enable test process standardization, optimization, and transformation. As Technical Support Engineer at Tenfold, I owned test development projects, driving communication with internal stakeholders and developing and deploying test solutions to drive product improvement.AREAS OF EXPERTISE:Project & Program Management | Cross-Functional Collaboration | Stakeholder Management | Planning & Scheduling | Risk & Change Management | Engineering Design & Software Testing | Automation | Networking | Process improvement | Incident Management | Product Innovation | Software Development | Product Enhancements

Experience

1. Senior Technical Account Manager

   Salesforce

   Jun 2023 — Present · Austin, TX, US

   Plan and execute numerous cross-functional projects simultaneously, creating systems, processes, and tools to streamline workflow, resolve complex technical issues, and maximize customer value from the Tableau data platform.

Education

• Baylor University

  Bachelor of Arts (B.A.), Speech Communication and Rhetoric

  2004 — 2010