Eric Goins

About Eric Goins

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Experience

1. Disability Specialist

   MetLife

   May 2021 — Present · Cary, NC, US

   Claim owner and decision-maker. Responsible for administering claims within contractual provisions and internal /external guidelines. Establish relationship with claimants to understand their perspective on their disability. Interpret that perspective and other information, identify the claimant\'s functional capacity and leverage that capacity within the context of the contract to support.Manage assigned claims in accordance with Operational Efficiency goals, Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment Execute claim action plans, serves as point of contact for claimant and provide high-level of service to the claimant, including delivering on commitments, clear communication, and claim decisions. Proactively update partners that may be working with the claimant when key events are being considered or have occurred. Accountable approve key decisions made by team member(s) within authority limit including Financial accuracy of coding Claims System including accurate claim Benefit Amount/Salary and appropriately investigates other income/offsets in accordance with Customer\'s plan/policy Engage participant in regularly scheduled 1:ls and daily team huddles, Promote and work with others to achieve desired results; contributes to team goals, projects; exchanges ideas, opinions, develops positive working relationships.

Education

• East Carolina University

  Bachelor’s Degree