Eric P.
Technical Writer @Federal Aviation Administration
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WORK HISTORY
Technical Writer @Federal Aviation Administration
Collaborated with cross-functional teams, including product managers, engineers, and attorneys- Designed a PowerAutomate workflow that automated document reviews, reducing manual steps by 60%(testing in progress)- Created a comprehensive SharePoint site serving as a one-stop resource for team reference materials, training, and onboarding.
EDUCATION
Westfield State University
Bachelor's degree
Harvard Extension School
Professional, Technical, Business, and Scientific Writing
Northeastern University
Graduate Certificate in Business Administration, Business Administration and Management, General
ABOUT ERIC P.
Accomplished Technical Writer with 19+ years of experience in the software and hardware industries. I write technical documentation collaborating with product management, engineering, field service personnel, and editorial teams using agile and waterfall methodologies. I help make complex concepts and tasks understandable and appealing to diverse audiences.Some examples of my accomplishments include- Maintained a 100% on-time document release rate, with thorough reviews ensuring prompt access to accurate documentation for stakeholders- Implemented a content reuse strategy, optimizing efficiency, reducing costs, and achieving a 15% cost savings in localization- Streamlined technical writing operations by eliminating redundant administrative tasks, reducing workload by 10%, resulting in focused effort on content quality over admin tasks.I get excited about opportunities where I create API and developer documentation, embrace Markdown and \"docs as code\" for modernization, adopt structured authoring for modular content, emphasize minimalism in writing, and demonstrate a commitment to accessibility, SEO (search engine optimization), and improving user and customer experiences through documentation work.I love connecting with new people. Send me a message!TECHNICAL SKILLSAUTHORING TOOLS- Oxygen XML Editor, XMetaL Author, Markdown, Adobe Technical Communication Suite (FrameMaker, RoboHelp), Microsoft Office (Word, Excel, PowerPoint, Visio), Notepad++, Vim, LaTeX and Texmaker, and Obsidian attached to various content management systems and version control, like Git and GitHub, to produce context-sensitive help, Linux manual pages, structured (DITA and DocBook XML) and unstructured content, and web pages.INTERFACES AND OPERATING SYSTEMS- GUI, CLI, and API on Windows Server, UNIX, Red Hat and SUSE Linux, Oracle Linux, and VMware ESX / ESXi.PROGRAMMING LANGUAGES- Python (in progress)
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