Eric P.

About Eric P.

Accomplished Technical Writer with 19+ years of experience in the software and hardware industries. I write technical documentation collaborating with product management, engineering, field service personnel, and editorial teams using agile and waterfall methodologies. I help make complex concepts and tasks understandable and appealing to diverse audiences.Some examples of my accomplishments include- Maintained a 100% on-time document release rate, with thorough reviews ensuring prompt access to accurate documentation for stakeholders- Implemented a content reuse strategy, optimizing efficiency, reducing costs, and achieving a 15% cost savings in localization- Streamlined technical writing operations by eliminating redundant administrative tasks, reducing workload by 10%, resulting in focused effort on content quality over admin tasks.I get excited about opportunities where I create API and developer documentation, embrace Markdown and \"docs as code\" for modernization, adopt structured authoring for modular content, emphasize minimalism in writing, and demonstrate a commitment to accessibility, SEO (search engine optimization), and improving user and customer experiences through documentation work.I love connecting with new people. Send me a message!TECHNICAL SKILLSAUTHORING TOOLS- Oxygen XML Editor, XMetaL Author, Markdown, Adobe Technical Communication Suite (FrameMaker, RoboHelp), Microsoft Office (Word, Excel, PowerPoint, Visio), Notepad++, Vim, LaTeX and Texmaker, and Obsidian attached to various content management systems and version control, like Git and GitHub, to produce context-sensitive help, Linux manual pages, structured (DITA and DocBook XML) and unstructured content, and web pages.INTERFACES AND OPERATING SYSTEMS- GUI, CLI, and API on Windows Server, UNIX, Red Hat and SUSE Linux, Oracle Linux, and VMware ESX / ESXi.PROGRAMMING LANGUAGES- Python (in progress)

Experience

1. Technical Writer

   Federal Aviation Administration

   Jun 2024 — Present

   Collaborated with cross-functional teams, including product managers, engineers, and attorneys- Designed a PowerAutomate workflow that automated document reviews, reducing manual steps by 60%(testing in progress)- Created a comprehensive SharePoint site serving as a one-stop resource for team reference materials, training, and onboarding.

Education

• Westfield State University

  Bachelor's degree

• Harvard Extension School

  Professional, Technical, Business, and Scientific Writing

• Northeastern University

  Graduate Certificate in Business Administration, Business Administration and Management, General