Eric Pinhasovich
Technical Support Manager @Vim
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WORK HISTORY
Technical Support Manager @Vim
New York, NY, US
Leads a team of technical support engineers, ensuring customer satisfaction, and overseeing the quality and efficiency of the support servicesDesigned and implemented improved processes and operational policiesOwns relationships with the Product/R&D department to fix product issues and bring in feedback from the user baseOversees implementation of our application to our customer baseMaintains system and develops strategies to improve on-call support and escalationsImproves SLA performance and KPI to meet company and industry standards
EDUCATION
Israel Tech Challenge <itc>
Computer Programming
University of Arizona
Bachelor of Arts (BA), Economics
Jonathan Dayton High School
High School Diploma
ABOUT ERIC PINHASOVICH
Technical Support Manager at Vim
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