Eric Perlmutter
Senior Vice President at Bank of America
- Role
- Senior Vice President - Erica Product Management at Bank of America
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Eric Perlmutter
Dynamic, experienced, results oriented senior manager with proven success in product management, operations, technology, business development, strategic planning, service, customer care and account relationship management. Extensive knowledge of cross channel end to end customer integration involving Mobile Banking, Online Banking, Call Centers and ATMs. Proven record of optimizing organizational goals while focusing on driving product performance, financial management and maximizing customer satisfaction. Accomplished leader with over 25 years of experience in the EFT (Electronic Funds Transfer) industry. Proven track record of being customer driven and results focused. Created value in organizations by executing projects on time and on budget and identifying operational and product improvements that drive significant financial impacts that exceed business objectives and targets. Ability to work in matrixed organization with multiple reporting relationships with strong communication skills to present business goals and related concepts to all levels of an organizationSpecialties: Operational Management, Product Management, Program Management, Relationship Management, P&L Management, Project Management, Team Building and Process Improvement.
Experience
Senior Vice President - Erica Product Management
Feb 2017 — Present · Charlotte, NC, US
Erica is the voice and chat driven virtual financial assistant created to help clients interact with the mobile banking app. This represents a brand new channel of engagement with customers using artificial intelligence and predictive analytics to provide services that meet the everyday banking needs for our clients.• Leading entire product lifecycle from business prioritization, design, development, testing, release and reporting.• Specifically served as product lead on several of Erica’s features including Contact Us, Customer Feedback and Transaction Inquiry focusing on integration and call reduction.• Also led non-product related features such as associate readiness, training, communications, integration with the Contact Center (agents and systems), pilot and launch planning, customer and associate surveys and partnering with marketing and other lines of businesses for all customer and financial center assets and materials.
Education
Binghamton University
BA, Economics
1980 — 1983
St. John's University
MBA, Information Systems
1984 — 1988
Skills
- Six Sigma
- Payments
- Customer Service
- Organization
- Program Management
- Cross-Functional Team Leadership
- Leadership
- Product Development
- Crm
- Project Management
- Product Management
- Banking
- Risk Management
- Integration
- Organizational Development
- Customer Relations
- Relationship Management
- Process Improvement
- Change Management
- Sales
- Business Development
- Business Analysis
- Strategy
- Training
- Team Building
- Management
- Sales Management
- Project Planning
- Credit Cards
- Electronic Payments
- Problem Solving
- Operations Management
- Governance
- Business Process Improvement
- Vendor Management
- Strategic Planning
- Contract Negotiation
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