Eric Perez

Customer Experience Manager @Clickfunnels

Lead and develop a high-performing team of agents, ensuring performance against KPIs, quality standards, and customer satisfaction goals. • Drive process improvements by creating and refining SOPs and workflows, increasing efficiency across support operations. • Spearhead employee recruitment, interviewing, and hiring, building a strong and culture-aligned team. • Collaborate cross-functionally with Engineering, Product, and Compliance to resolve complex issues and advocate for customer needs. • Implement data-driven reporting and performance tracking systems, enabling better decision-making and accountability. • Consistently recognized for making an impact across multiple areas — from operational efficiency to team culture and morale.