Eric Paul

About Eric Paul

I help high-growth teams turn complex systems into smooth, scalable operations. With almost 15 years in Salesforce, RevOps, and systems leadership, I’ve led teams, driven major system overhauls, and built processes that have empowered thousands of users. I thrive at the intersection of people, process, and technology and enjoy mentoring team members, teaching best practices, and collaborating across Finance, Deal Desk, BizTech, and Customer Support to deliver projects that actually move the business forward.Whether it’s architecting a Salesforce overhaul, rolling out CPQ, or translating business needs into efficient workflows, I love taking messy challenges and turning them into solutions that stick.Certified:CAPMADM-201ADM-211

Experience

1. Sales and Systems Team Lead

   Miro

   Feb 2023 — Present

   Still being utilized as a Senior Salesforce and Systems admin, I am now also helping to develop other team members and help them grow their own skill set. I have stepped into a project manager role as well driving many large system updates and interfacing with cross-functional teams like BizTech, Finance, Deal Desk, and Customer Support

Education

• University of Massachusetts Lowell

  Bachelor's degree, Information Technology

  2013 — 2016

• Springfield Technical Community College

  Associate's Degree, Computer and Information Sciences and Support Services

  2002 — 2006

Skills

• Business Development
• Business Process
• Management
• Wireless Networking
• Crm
• Troubleshooting
• Organization
• Salesforce Administrator
• Salesforce.com Implementation
• Networking
• Technical Support
• Business Analysis
• Salesforce Training
• Tablets
• Microsoft Office
• Sales
• Remote User Support
• Salesforce.com Administration
• New Business Development
• Sales Operations
• Help Desk Support
• Salesforce.com
• Routers
• Smartphones
• Reporting & Analysis
• Customer Service
• Information Technology
• End User Training