Eric Oshinski

About Eric Oshinski

With over ten years of experience in the car and banking industry, I am a passionate and driven leader who strives to achieve high levels of customer satisfaction and sales growth. I have a strong background in public relations, contract review, and Salesforce management, which enables me to communicate effectively, negotiate successfully, and optimize processes. As a Regional Banking Associate Manager at Wells Fargo, I execute a comprehensive sales management plan that aligns with the bank\'s vision, values, and goals, and I empower my team to deliver optimal sales and service to our customers and communities.In my current role, I manage the performance, development, and coaching of a diverse and talented staff of bank employees, ensuring that they meet all federal regulations and internal requirements for consumer protection. I also complete community outreach opportunities and volunteer efforts on behalf of the bank, building strong relationships with local organizations and stakeholders. Additionally, I monitor and resolve customer disputes, ensuring that they receive a positive and consistent experience across all channels. Previously, I worked as a Customer Experience Manager and a Car Sales Consultant at Enterprise Car Sales, where I led the dealership in overall sales, generated lead growth, trained new consultants, and achieved the highest team customer service score.

Experience

1. Teaching Support Specialist

   Penn State World Campus

   Aug 2024 — Present

   Facilitation of online discussions-Providing draft evaluation and feedback, assistance with grading-Assistance with live sessions, guest speaker/producer-Responding to emails/questions-Contributing ideas for course innovation

Education

• Penn State University

  Master's degree, Strategic Management and Executive Leadership

• Penn State University

  Bachelor of Arts - BA, Public Relations

  2009 — 2013