Eric Oscarson

Experience

1. Jamba Key Account Manager Commercial Account Management Manager

   Blendtec

   May 2016 — Present

   Job SummaryThis position closely works with one of Blendtec\'s major accounts, Jamba and leads a team of account managers. Essential FunctionsAct as the key interface between the major account and Blendtec with all relevant divisions. Proactively plan, coordinate, and follow up on assignments for the benefit of the major account.Lead a Customer focused team to achieve goals and deadlines for the major account’s expansion both domestic and international.Communicate timely and develop a strong relationship with major account through consistent follow through and reporting.Communicate, plan, and implement projects based on needs of the Customer. Guide and support account managers in coordination efforts with other departments.Employee leadership management including employee development, training, payroll, and performance management.Maintain, improve, and standardize processes and training documents for team.Provide leadership and direction to account managers. Teach customer relationship management to team members, and support team. Develop process improvement plans and metrics using six sigma/lean techniques, PDCA method. Coach or Sensei improvement projects conducted by team members.Support account managers and EDI specialists in a team environment.Lead teams for systems improvement and coordinate with other departments.Understand email, ACD phone systems, EDI, CRM, ERP and order to cash processes.Handle escalated customer, distributor, or employee relations issues.Order management process coordination with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.Other duties as assigned.

Education

• Brigham Young University

  Bachelor of Arts (B.A.)

  1999 — 2003

• Ricks College

  Associate's degree

  1997 — 1999

Skills

• Salesforce.com Administration
• User Experience
• Marketing Strategy
• Social Media
• Salesforce.com
• Affiliate Marketing
• Account Management
• Strategy
• E-Commerce
• Online Marketing
• SEO
• Process Improvement
• Market Research
• Customer Experience
• Product Management
• Business Development
• Digital Marketing
• Analytics
• Lead Generation
• Microsoft Excel
• Project Management
• Digital Strategy
• Social Media Marketing
• Management
• Web Analytics
• New Media
• Strategic Planning
• Leadership
• Marketing
• Crm
• Strategic Partnerships
• Email Marketing
• Content Management
• Mobile Marketing
• Training
• Google Adwords
• Team Leadership
• Customer Service
• Mysql
• Online Advertising