Eric Olson

About Eric Olson

With over two decades of experience steering teams, projects, and logistics, I bring expertise to every challenge. My approach combines intuitive leadership with data-driven analysis, resulting in streamlined processes and operational excellence.Key Strengths: • Team Leadership: Foster a collaborative environment that empowers staff and stakeholders through transparent communication and fair management practices.• Project Excellence: Coordinate cross-departmental efforts to deliver outstanding results, consistently exceeding expectations.• Customer-Centric Focus: Renowned for providing exceptional customer service, ensuring client satisfaction at every touchpoint.• Operational Optimization: Adept at identifying and resolving complex operational challenges through in-depth analysis and innovative solutions.• Continuous Improvement: Embody a growth mindset, consistently seeking opportunities to learn, adapt, and enhance both personal and team performance.I thrive on turning vision into reality, transforming obstacles into opportunities, and nurturing a culture of excellence. My commitment to fairness, transparency, and continuous improvement drives organizational cohesion and propels teams toward shared success.

Experience

1. Director of Operations

   Westwood Country Club

   Jun 2017 — Present · Washington, DC, US

   I advise the General Manager on operations, leading contracting, logistics, facilities, and customer service. I oversee a team of 20, and ensure compliance with policies and safety standards. As the primary contact for customers and contractors, I resolve issues and improve performance. I also coordinate with the CFO on budgeting to ensure projects stay on time and within budget.• Managed and executed multiple high-value projects over two years, driving operational efficiency and facility improvements. Key highlights include:$35K locker room renovation $250K HVAC upgrades over a four-year period $350K low-slope roof replacement $250K pool renovation $20K acquisition of an outdoor walk-in refrigerator $28K purchase of dual steam generators $175K procurement of new furniture $15K acquisition of a larger water softener $23K contracted cleaning and painting projects Oversaw a $140K video surveillance upgrade• Achieved over $10K in cost savings by conducting a thorough cost-benefit analysis and identifying alternative, lower-cost sources.• Reduced expenses by $30K by transitioning newsletters to in-house printing and electronic distribution.• Successfully led the video surveillance system upgrade, coordinating with multiple stakeholders to complete the project on time and within budget while developing a comprehensive Video Surveillance Policy.• Collaborated with Software Engineers to design and launch a user-friendly website and phone application based on feedback from staff and users.• Preserved vital staff positions during organizational restructuring by reallocating work assignments and optimizing performance.• Developed and implemented a Cyber Security Awareness protocol and created an Incident Response Plan to enhance organizational security.