Eric Odoyo Jagullice

Client Accounts Operations Lead @DLA Piper

US

Lead technical oversight and product management for all financial systems projects within billing operations.• Serve as subject matter expert, providing surge support to regional billing teams across the U.S. and globally.• Deliver cohesive, full-cycle billing solutions for attorneys managing complex domestic and international client portfolios.• Conduct process and gap analyses to optimize team contribution, incorporating findings into tailored training and mentoring programs.• Analyze legal billing workflows and systems; develop business cases, performance metrics, and reporting frameworks to support strategic decision-making.• Document and communicate functional and system requirements; design process-flow diagrams to enhance operational clarity and execution.• Identify and implement process improvements to elevate efficiency, accuracy, and compliance across billing operations.• Collaborate with IT and cross-functional departments to execute project requirements, validate system functionality, and lead testing initiatives.• Act as escalation point and Quality Analyst, providing coaching, guidance, and mentorship to junior specialists and broader team members.

University of Nairobi

Master of Business Administration (M.B.A.)

Kenyatta University

Bachelor of Arts - BA

Strathmore University

Association of Chartered Certified Accountant

Self Study

Certified Public Accountant-Kenya

East Carolina University

Master of science - Accounting