Eric Chinedu Nwankwo
Scrum Master @Comdata Group
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WORK HISTORY
Scrum Master @Comdata Group
London, GB
Project: Customer Success Omni Channel Implementation• Driving the integration, operations, and management of the Omni-channel including email, social media, and phone access to attend to customer needs/complaints including real-time documentation and feedback analysis.• Support a scrum team of Software Engineers, Business Analysts, Quality Analysts and Database Engineers, Customer Service Managers, Compliance Officers, and Security engineers.• Facilitate all scrum events including the backlog refinement and release planning meetings.• Shield the team from external interruptions/interferences so as to help the team to focus and deliver timely.• Collaborate with the team to organize Jira in a functional way that aligns with the team and project vision.• Resolve conflicts within and across teams without bias, favoritism, or nepotism.• Collaborate with the Business Owner, Product Owner, and other stakeholders to prioritize work items.• Organize Agile Dojo to promote alignment with agile values and principles.• Plan/facilitate lunch & learn in vertical slicing, user story writing, story sizing, and other areas as needed by the team.• Schedule one-on-one and group coaching sessions as needed and on demand.• Actively identify and remove impediments, escalate as necessary, and also document them for learning opportunities.• Support the Product Owner to plan and execute scheduled and on-demand releases.• Plan and facilitate scrum of scrums (SoS) so as to scale, manage dependencies and communicate.• Work with the agile team to identify their availabilities, time-offs, and level of project dedication to plan their capacities.• Combine different scrum patterns such as stable team, interrupt buffer, swarming, and WIP limit to accelerate delivery.• Collaborate with the agile team to define and agree on the sprint goal as a way to focus on priority and product vision.
EDUCATION
Enugu State University of Science and Technology
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
ABOUT ERIC CHINEDU NWANKWO
I\'ve delivered £3.5M+ in digital transformation projects while reducing portfolio reporting time by 80% through AI and automation.The breakthrough? Building a centralized \"single source of truth\" system that replaced 15+ scattered spreadsheets with one intelligent dashboard. Now leadership gets real-time insights instead of waiting days for manual reports.My approach combines traditional portfolio management excellence with modern AI capabilities:PORTFOLIO LEADERSHIP→ Architected centralized knowledge hub serving 50+ stakeholders across 3 time zones→ Harmonized portfolio dashboards creating unified \"single pane of glass\" for C-suite decisions→ Managed 15+ concurrent digital transformation projects worth £3.5M+ total value→ Established governance framework improving data consistency by 95%AI & AUTOMATION INTEGRATION → Built n8n workflows automating 20+ hours of weekly reporting and status updates→ Implemented AI-powered risk prediction reducing project delays by 30%→ Created automated dependency tracking saving 12 hours weekly in manual analysis→ Use ChatGPT/Claude for business case development, cutting preparation time 60%DISTRIBUTED TEAM EXPERTISE→ Led remote teams across different locations (8-hour time zone coordination)→ Increased stakeholder satisfaction from 72% to 94% through data-driven communication→ Delivered 3 critical projects under budget in Q4 2024 using AI-optimized resource allocationWhat makes me different? I don\'t just track portfolios, I build intelligent systems that predict risks, automate busywork, and give leaders the clarity they need to make confident decisions fast.While others spend hours creating status reports, my automated workflows handle that so I can focus on strategic alignment and solving the complex problems that actually move portfolios forward. EXPERTISE: AI-Powered Portfolio Management, n8n Automation, Agile/Scrum, Strategic GovernanceLet\'s connect if you\'re building the future of intelligent portfolio management. e••••••••@gmail.com Certified: Scrum Master
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